Customer Service Representative

Bilingual (English/Spanish)

Customer Service Representative

Molly Maid | Somerville, NJ

$21–$23 per hour + sales incentives | Full-Time | Monday–Friday Days

Paid training • Paid time off • Paid holidays • Opportunities for advancement

No nights, holidays or weekends (except two Saturdays a year)

Bilingual English/Spanish is required.

Our team is looking for a new Customer Service Representative! You'll be an important part of our team and the voice of Molly Maid. You'll handle service requests, customer questions and sales calls, treating every customer and coworker with respect and courtesy.

Our franchise keeps growing, and this new position is perfect for someone looking for a new challenge. Ready to join a team that will support you? Apply today. We're ready for you! 

This job is right for you if you're self-motivated, do well in a fast-moving environment and manage your time effectively to meet deadlines. We'll train you on our scheduling system, our sales process and what makes Molly Maid unique.

Pay & Benefits

• Base pay of $21–$23 per hour, depending on experience, paid weekly

• Sales incentives when you hit weekly and monthly revenue targets

• Paid training on our proven systems

• Earned paid time off and paid holidays

• A stable, consistent schedule

• Ongoing training and branded, comfortable work clothing

• Advancement opportunities. We promote from within!

• A fun culture where we celebrate success as a team

What You'll Do

• Grow and retain customers: Answer calls with a smile and book estimates and cleanings for our customers, in English and Spanish.

• Communicate professionally: Be friendly, positive and professional with customers and leads. Show them you care about their home. Make a connection and you'll win.

• Keep customers happy: Understand what customers need by phone, email and text. Resolve concerns cheerfully, offer solutions and follow up to make sure the issue is resolved.

• Support our cleaning teams: Clearly relay customer instructions and schedule changes to our cleaners, many of whom speak primarily Spanish.

• Promote our culture: Be a team player and bring a positive attitude that energizes the office.

This Job Is a Great Fit If You…

• Feel energized talking with customers on the phone

• Get along with all kinds of people and enjoy working as a team

• Deliver an experience customers will recommend to friends and family

• Take pride in attention to detail and a job well done

• Are comfortable with computers and technology, especially Microsoft Office

• Have strong speaking and writing skills in both English and Spanish

• Can multitask, prioritize and manage your time well

Requirements

• Bilingual English/Spanish, both spoken and written. Language skills will be assessed during the interview.

• 1–2 years of customer service, sales or office experience

• Valid driver's license (occasional local driving for business errands)

• Available Monday–Friday, 7:30 a.m. to 4:30 p.m., in our Somerville, NJ office

• Legally authorized to work in the United States

• Detail-oriented with a positive attitude

Ready for a fresh start where you can be your best? APPLY TODAY!

If you meet the requirements for this position, our system will schedule you for an interview immediately.  

“You are applying to work for a franchise owner of Molly Maid, LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.”