Customer Service and Sales Representative

Would you like a new career where you get training and have an opportunity to advance?  Do you want to stop working crazy hours and have some flexibility in your schedule?  

As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.

Ready to join a company and a team that will support you?  Apply today - we’re ready for you!

Prior customer service, office or cleaning experience preferred but not required!

This job is right for you if you are self-motivated, thrive in fast moving environments, and can manage time to effectively to meet deadlines. We’ll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, commercial grade equipment and supplies, and our unique culture. 

Full-time. No nights. No weekends. No holidays. 

We provide:

• Paid training on our proven systems that delight customers.  Come grow with us!
• A stable and consistent work schedule
• A fun culture where success is celebrated as a team
• Access to ongoing training 
• Branded and comfortable clothing
• Advancement opportunities - we promote from within!

If you like working with friends, working as a team, and growing in a career, APPLY NOW! 

Benefits & Pay

The pay range for this position is $16-$18 and is dependent on your experience. 

* Earn 5 days paid time after a year of employment

* Earn one day of sick time off for every 8 weeks worked

* Earn up to 4% company match for your 401k contributions

• Direct Deposit
• Company Car with insurance and company gas card

The basic qualifications for this position include but are not limited to the following:

• Bilingual required
• Leadership ability
• Strong communication skills
• Good organizational skills
• Professional attitude and demeanor
• Ability to troubleshoot and solve problems
• Be courteous and polite with customers and employees
• Hands-on approach to getting things done
• Previous experience in a small office

The general responsibilities of a CSR include but are not limited to the following:

Administrative Responsibilities

• Answer incoming calls utilizing the Molly Maid verbiage script.
• Maintain a log of all incoming calls.
• Complete the sales lead control form for all incoming calls from customers.
• Send out follow-up letters to prospects after estimates.
• Prepare and complete the team leader schedules in time for teams to pick them up.
• Check-in all Home Service Professional teams at the end of the day.
• Prepare the royalty report each week for review by the owner. Keep and file a duplicate copy.
• Fully operate the customer care and lead management systems.
• Coordinate and document all communication affecting customers, employees, and suppliers.
• Assist in the training of new employees.

Customer Responsibilities

• Answer prospects’ questions on the telephone and secure an appointment for in-home estimates.
• Telephone contact with customers to follow-up on customer surveys, initial cleans, and complaints.
• Conduct quality checks on customers’ homes.
• Perform in-home estimates for prospective customers.
• Fill in for absent home service professionals by cleaning homes.

If you meet the requirements for this position, our system will schedule you for an interview immediately.  

"You are applying to work for a franchise owner of Molly Maid, not Molly Maid SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed."