Job Description

We are Molly Maid, a nationally franchised industry leader in house cleaning. We have cleaning more than 25 million hours in the past 30 years.  . Candidate must be fully Bilingual English/Spanish. We’re interviewing for an experienced Field Manager.. The position requires basic skills in phone and sales skills, customer satisfaction resolution, scheduling, and data entry.  Time will be split with working with cleaning teams in the field and office responsibilities.

You will have a variety of duties, such as, but not limited to:

  • Manage incoming calls via phone, email and other communication channels
  • Identify and assess consumer and customer needs to achieve satisfaction
  • Generate sales leads
  • Build sustainable relationships and trust with customers’ through open and interactive communication
  • Provide accurate, valid and complete information by using the company methods/tools
  • Resolve customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Passionate about taking the extra mile to engage customers
  • Possess above average ability to multi-task while maintaining integrity and quality of service to our customers


To be considered for the position:

  • Bi-lingual in English & Spanish required
  • Minimum of 3 years’ experience with one company
  • Proven customer support experience or experience as a CSR
  • Strong interpersonal, oral and written communication skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficient with computers and standard software packages (Word, Excel)
  • Valid driver license

 

What we offer:

  • Competitive compensation
  • Bonus opportunities
  • Full time
  • No weekends, no holidays
  • We work hard and have fun!