Job Description

We have a part time/full-time opening for a Customer Service Representative/Field Manager.

Must be able to work Monday through Friday.

  • Must have a high school diploma or equivalent.
  • Be authorized to work in the United States.

Starting Wage: $12.00

The CSR position is to aid with day to day tasks and to assist with the growing of the business. The CSR will be committed to the business and have a professional approach to customer service and daily tasks. They will also show initiative, exceptional follow through, computer skills, great personality, exceptional attendance, ability to work with and around others, be highly responsible, and be capable of handling confidential information.

Key Responsibilities

Answering the phones in a professional and polite manner. Effectively describing and aggressively selling the Molly Maid service. Setting up and scheduling estimates, one-time, and occasional cleans using the phone dialog script and LMS calendar. Listen to and assess the needs of the caller, providing information to prospective customers as well as existing customers.

Becoming proficient with Customer Care and LMS software applications. This includes but is not limited to entering/changing customer information, entering contact notes, and assisting with route schedules including entering customer data on new and existing customers.

 Properly addressing customer complaints and concerns when necessary. Communicating and documenting those complaints/concerns into customer care.

 Visiting customers' homes to address complaints and/or concerns as well as regular in home quality checks. Company vehicle provided for travel during business hours and for business reasons. 

 Marketing to new and past customers via phone and email. Mailing postcards and other marketing material when time allows. This includes back marketing to one time, permanent cancels, and any unclosed estimates.

Preferable Skills/Abilities

1-2 years of inbound sales experience and/or customer service

Excellent communication skills (verbal and written)

Strong people skills, listening skills and logic based instinct

Computer savvy - Excellent typing skills

Extreme reliability and a strong worth ethic

This position requires the ability to work Monday-Friday from 7:30AM to 4:30PM