Job Description

Molly Maid is in search of a Customer Service Manager to join our growing business. Applicants must have a clean background check and driving record, excellent customer service skills, and exceptional written and verbal communication. Spanish/ English fluency is preferred but not mandatory.

Position Expectations-

  • Office hours 7:30 am – 5:00 pm Monday through Friday with 1 hour lunch.
  • Maintain professional appearance and demeanor in approved Molly Maid uniform.
  • Abide by all rules, regulations and policies contained in the employee handbook, safety manual and employment agreement.
  • Maintain a positive, respectful, and professional attitude at all times.
  • Provide excellent customer service.
  • Exhibit responsible actions with company property.
  • Promote sales to increase company revenue.

Office Duties-

  • Cooperate with office manager and perform duties assigned.
  • Answer phones when in office using lead management scripting program.
  • Schedule cleanings and in home estimates.
  • Coach and train new and existing employees.
  • Prepare safety meetings beginning of each month.
  • Monitor company equipment and vehicles including maintenance needs, cleanliness and appearance.

Field Duties-

  • Perform in home estimates.
  • Perform quality checks in customer homes to ensure that cleaning is complete, meets Molly Maid quality standards and meets customers’ expectations.
  • Ensure that all employees conduct themselves professionally.
  • Manage customer retention and employee relations.
  • Train and coach new employees in proper cleaning procedures.
  • Manage customer complaints from initial reporting until customer is satisfied.


  • Average salary $28,000-$30,000 per year
  • Paid weekly
  • Simple IRA with matching benefits
  • Paid vacation
  • Sick pay plan
  • We do not offer medical insurance

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Training: 1 year
  • Management: 1 year
  • Sales: 1 year
  • Customer Service: 1 year

Required license or certification:

  • Driver's License